Frequently Asked Questions

Welcome to our FAQ page! Here you'll find answers to our most commonly asked questions. If you can't find what you're looking for, feel free to reach out to our friendly team - we're always happy to help!

Expandable FAQ Section
Where is The Urban Pet Store located? +
We are located at the top of the Main Street in Garforth, Leeds, West Yorkshire. You can find our exact address and directions on our Contact Us page.
Do you offer delivery? +

Absolutely! We provide free, local delivery to Garforth. If you're located elsewhere in the UK, you can place an order on our website and have it delivered within 1-3 working days via UPS. Click here for more information about delivery options.

Do you have parking available? +
Yes, we have convenient parking located behind our shop. Simply drive down the side road next to our neighbors, Angel Barbers, then turn right. You'll find four designated parking spaces exclusively available for customers.
Do you sell products for all pets?+
We offer a diverse and natural selection of products for dogs, cats, wild birds, pet birds, rabbits, guinea pigs, hamsters and other small animals. Unfortunately, we don't currently sell anything for reptiles or fish.
Do you sell any animals?+
In keeping with our core values, we do not sell any live animals.
Do you sell raw pet food?+

Yes! We sell raw food for both cats and dogs. In store, you'll find a selection of The Dogs Butcher, Nutriment, and Dougie's. For price lists and more information, click here.

Do you offer pet grooming services? +
We don’t offer any grooming services at the moment, however, we may do in the future!
Do you sell anything for birthdays or gotcha days?+
For celebrating your dogs special day, we have a scrumptious selection of Life of Riley baked goods, including pupcakes, birthday cakes, doggy doughnuts and waffles, plus bandanas and party hats!
Do you offer any samples of food and treats?+
We can't provide any samples of food, however we do offer a money-back taste guarantee on all of our small bags. This means you can return it for a full refund if your pet doesn't like it! As for treats, we are more than happy to provide you with free samples to try - just ask us in store! (Excludes pre-packed treats)
Are you a UPS Drop Off Point? +
As well as being a natural pet store, we are also a UPS Drop Off Point! You can dispatch your parcels with us in store, or collect any parcels that have been brought to us by a UPS driver.